Class-action settlement: Capital One customers have less than a month to claim payment from $190 million settlement

Millions of Capital One customers have less than a month to collect their payment from a $190 million settlement after the company settled a class-action lawsuit with victims last year.

Emails began going out to customers on Sept. 28 for those who opted into the Capitol One settlement last year. The settlement spans back to 2019, when a hacker gained access to the personal information of approximately 98 million Capital One users. The final approval of the class-action settlement was on Sept. 13, 2022.

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The settlement is worth $190 million. The money will go toward paying claims for out-of-pocket losses, lost time, identity defense services, and restoration services; administrative and notice costs and service awards for settlement class representatives and any other settlement class member deposed in the case; and attorneys’ fees, costs, and expenses as approved by the court, according to the settlement website.

Those who did not opt in for the settlement in 2022 will not receive an email. The first email that arrives will be a courtesy email alerting the customer that they are receiving a payment. It will come from [email protected] and will be addressed by the recipient’s first and last name.

The email will also include a payment amount. One Capital One customer was eligible for a $707 payment, according to a copy of their email obtained by WGAL 8 News.

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Customers who spent money to deal with fraud or identity theft that they believed was fairly traceable to the 2019 data breach or to protect themselves from future harm as a result of the data breach could have submitted a claim for reimbursement up to $25,000, according to the settlement website.

After the email, Capital One recipients will receive another email that contains a link to claim the payment. Customers have until Nov. 27 to claim the electronic payment. If a customer does not respond by that date, they will still receive a paper check from the settlement in December.