My first encounter with Elehear, an over-the-counter hearing aid brand, earlier this year was positive. The company’s Alpha Pro hearing aids are traditional behind-the-ear devices designed for users with mild hearing loss. They come with an online audiologist session to help new users get up to speed and a “remote sound” feature that lets you drop your phone in front of an audio source and have it piped directly to the hearing aids. At $459, they’re solidly priced and were good enough to earn a runner-up spot on my Best Hearing Aids guide.

Now the company is back with a follow-up: the Elehear Beyond. Outfitted with a larger operational frequency range, better noise cancelation, and a tinnitus mode, on paper the Beyond aids look like everything you get with the Alpha Pro and more. Unfortunately, as I discovered after a few weeks of testing, more doesn’t always mean better.

Let’s start with the hardware because it’s a big change, and I mean that literally. Elehear’s Alpha Pro hearing aids, weighing about 4 grams, aren’t exactly tiny, but the Beyond aids are even bigger. At 4.75 grams each, they’re nearly double the weight of Jabra’s 2.56-gram Enhance Select 500 aids, though both have a traditional behind-the-ear (BTE) design. I was taken aback by the size from the moment I unboxed them, and even more so after I looked in the mirror. There’s no hiding these gargantuan teardrops—they caused my ears to visibly stick out from the side of my head.

But let’s say you’re not as vain as me. What about the audio quality? Here, the Beyond aids didn’t overly impress me either. From the moment I put them on, these hearing aids exhibited a noticeable level of background noise, audible even at fairly low amplification levels. It’s better described as closer to a rattle than a hiss, a bit like an old desk fan nearby that’s grinding on bare metal as it spins.