Singapore Airlines announced Monday that it would compensate victims of turbulence $10,000, while those suffering serious injuries have been offered $25,000.
A spokesperson wrote in a Facebook post that the airline “apologises to all passengers for the traumatic experience on board flight SQ321 on 20 May 2024. We are committed to providing our full support and assistance during this time.”
The May flight was marked by “terror” and “horror,” according to the BBC, with passengers suffering injuries due to severe turbulence and one man, Geoff Kitchen, 73, reportedly dying from a heart attack.
The airline is offering $10,000 for anyone hospitalized with a minor injury.
“SIA can confirm that we have sent out the offers of compensation to the passengers on 10 June 2024,” the post reads. “For passengers who sustained minor injuries from the incident, we have offered US$10,000 in compensation.”
In addition, the airline is offering an initial payment of $25,000 for any passengers who have sustained “serious injuries” requiring long-term medical care.
“For those who sustained more serious injuries from the incident, we have invited them to discuss a compensation offer to meet each of their specific circumstances when they feel well and ready to do so,” the post reads. “Passengers medically assessed as having sustained serious injuries, requiring long-term medical care, and requesting financial assistance are offered an advance payment of US$25,000 to address their immediate needs.”
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The airline is also offering a refund to all passengers traveling on that particular flight and said it provided 1,000 Singapore dollars to help with expenses.
“All passengers will also receive delay compensation in accordance with the relevant European Union or United Kingdom regulations,” the post reads. “We provided all passengers with S$1,000 each to meet their immediate expenses upon departure from Bangkok. SIA has also been covering the medical expenses of the injured passengers, and arranged for their family members and loved ones to fly up to Bangkok where requested.”